Cargo liability

Extended liability is a contractual obligation of WAK, not an insurance policy. It covers the agreed risks of total or partial loss and damage, including fire, road accidents and loss while in the custody of a contracted carrier, regardless of whether fault on the part of WAK or the carrier is established. Coverage applies from activation until the cargo is handed over to the recipient. Force majeure may affect transport times and feasibility, but does not in itself cancel payment for a risk covered by activated extended liability.

The declared value is supported by an invoice, receipt or an inventory agreed in writing. The inventory states the value of individual items. The declared value accepted by the Contractor and the cargo contents are recorded in the shipment confirmation before payment.

Transport and the extended liability fee must be paid in full when the cargo is accepted at the warehouse in Dubai, UAE, or within 4 working days after acceptance, before dispatch. The day of acceptance is excluded. The manager states the payment deadline in writing, based on the warehouse working schedule. If dispatch is scheduled earlier, the Client is informed of an earlier payment deadline in advance. An unpaid request for extended liability is not automatically converted to standard terms. Cargo is dispatched after full payment by the agreed deadline or the Client's explicit agreement to standard terms. If the payment deadline is missed, dispatch is suspended until further action is agreed.

For partial loss, the agreed value of the lost items is compensated. For damage, the documented restoration cost is compensated, up to the agreed value of the damaged items. Total compensation for a shipment cannot exceed its confirmed declared value.

Partial-loss example: items worth $200 are lost from a shipment with a declared value of $500. Compensation: $200.

An exclusion applies only where a causal link is proven between the loss or damage and inadequate packaging, incorrect information supplied by the Client, inherent properties of the goods or missing required documents. Packaging by the Client, used goods or the absence of a separate insurance policy do not in themselves justify refusal of compensation.

Total loss is recognised when confirmed by the Contractor or carrier, or if the cargo has not been handed over within 30 calendar days after the agreed latest delivery date. Delivered cargo, of whose readiness for collection the recipient has been notified, is not considered lost solely because the recipient has not collected it or paid.

Visible damage and shortages are recorded at handover. Hidden damage should be reported within 7 calendar days after receipt, with photographs attached and packaging retained for inspection. Claims are accepted in writing through the main WhatsApp number +971 52 595 8869 or info@wak.ae. State the shipment number, describe the event, provide the inventory and value documents, and attach any available photographs and report. If a WAK representative cannot participate in preparing the report, the claim is accepted with other available evidence. Review takes place within 30 calendar days after the necessary materials are received; payment is made within 10 working days after the claim is accepted. WAK states which additional materials are required and when they are received. The agreement terms, notification periods and claims procedure do not restrict the Client's mandatory rights under applicable law.

Cargo compensation and refunds of service payments are considered separately. If transport is cancelled, payment for services not provided is refunded after deducting documented expenses. The terms do not make transport payments or the fee unconditionally non-refundable.

The shipment confirmation states the cargo number, an inventory with individual item values, the declared value, agreed rate, transport cost and fee, payment status, payment deadline, latest delivery date and agreement revision. Confirmation is provided to the Client in writing, including through agreed WhatsApp or email channels. The extended liability fee starts at 10% of the confirmed declared value. The specific fee rate and transport cost are agreed in writing before payment.